You absolute bastards. That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. These details will help me to proceed accordingly. I too was getting frustrated since moving internet suppliers. With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. I got a replacement scales and cannot get it through WiFi setup. Only the Fitbit Aria takes an hour EVERY time. I'm returning this piece of crap to bestbuy. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. The Fitbit app is compatible with most popular phones and tablets. Hi everyone! I paid $200 for this scale and it’s a piece of **ahem**. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Thank you very much for your post. I am with spectrum. Connected to an open wifi network. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). Tap Next and follow the on-screen instructions to reconnect your scale to your network. What is my next step? So having difficulties connecting my new Aria 2 to Wifi. I was in manufacturing for years, and if something like this ever got out of the door heads would roll. Looks like I just wasted by money. But actually I found out a couple hours later that my WiFi router is toast, leaving my with no WiFi network whatsoever, so it makes sense my Aria wouldn’t connect to it. Connect to the scale Wi-Fi. mayby fitbit should put this on there instruction pages. Our gen 1 Scale works, but the gen 2 doesn’t. LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! HelsD ... did you lose all your previous data if you delete the scale from your app? 02:17 08:26 The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. - last edited on Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. I'm giving up and looking for other options. 21:04 ‎09-04-2019 Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. tried your way , worked first time. - edited Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Any other suggestions? Me too! My Aria 2 can't even see WiFi networks. Anybody get the sneaking suspicion that this is a design flaw? If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. by Come on guys. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Step 2. Is there a solution for this wifi connecting issue. ‎10-19-2019 I love it, however, there is a certain amount of hassle when switching wireless routers. It also does not affect 5GHz devices. ‎07-22-2020 Last sync date registered 11/4/18. Join an existing conversation, or start a new thread to ask your question. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! We’re “in the business” too, So do you have a fix? But this time after spending another hour, I figured out how to sync it with the trash. But in my experience the important thing is that they all use 2.4GHz frequency. Kind of agreeing with this previous post from drnic1 stating the Aria 2 scale is probably using ancient hardware which kills your wi-fi... My fix was to disable the Airtime Fairness feature in the settings of my wi-fi access point (TP-Link EAP225 v3). I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. ...otherwise just add your oversized paperweight with mine. It then connected on the first setup. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap the network name, then tap Connect. Only the Fitbit Aria takes an hour EVERY time. Put scale into setup mode. Come on, Fitbit. MatthewFitbit. No Amazon in my country so that won’t help. Also worth noting that 802.11n defaults with 5GHz. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. Go to the Best Answer. How dare you treat customers with contempt like this. You must provide a solution or give people their money back. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). As an Amazon Associate I earn from qualifying purchases. by Go back to the Fitbit app and try again to add a … I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. That would be silly and a waste. 04:05. You guys haveahave a good idea, but someone's dropping the ball. Hasn't sync'd since moving and getting new xfi modem. Spent 2 hours trying to sync my Aria. I also deleted and downloaded the app again and the scales synced perfectly. Help! Added my Fitbit Surge with it and bought an Apple Watch. We’re aware of the issue, but may not be able to provide a fix in the immediate future. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. - last edited on After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. My scale is no longer syncing or connecting to my wifi. Well I give up and the scale has been deposited to my trash can. I recently replaced my NetGear R6000 with a Nighthawk X10. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. If you're not comfortable doing … Shut down fitbit on the phone. If you still can't connect your watch to Wi-Fi, continue to step 2. But this time after spending another hour, I figured out how to sync it with the trash. Moderator edit: updated subject for clarity. You can’t set up these devices on a Windows 10 device. I really appreciate your feedback and comments. Answered! Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. Can't connect my scales to my WiFi. I was able to solve my problem with it. This is why we have multiple channels. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Creating your account is completely free, and takes about a minute. Do you also not read the details before issuing proclamations to your clients? Answered! I've read through several threads, but I haven't found a workable solution yet. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. Personalize scale info. What gives?? Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. I did it and it worked. 12:17 Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. please get firmware update asap, this is ridiculous. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . Most wearable Fitbit devices (trackers, watches, etc.) The fact that I am struggling with throwing it out makes me sick. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Why won't my Fitbit device sync? ‎07-02-2018 If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. @aprillordrake Welcome to our Fitbit forums! Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). For more information, see How do I add, edit, or delete Fitbit data and activities? The latest issue is the device just won't enter setup mode anymore. My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. I suppose that I am supposed to go purchase a new overpriced Aria 2. Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale ‎07-22-2020 Re-connect to your home network. Didn’t realize I needed this till I bought it. I got a replacement scales and cannot get it through WiFi setup. So the 'best answer; was to return to the shop and get a refund? We'll be happy to help. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. But in my experience the important thing is that they all use 2.4GHz frequency. I'm also sorry to hear that you decided to stop using your Surge as well. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. by If you had bothered to read my post, you would know I have an Aria 2. I read posts from 2015 to 2020.. tried everything but it did not work! Most devices are easy enough to reconnect. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. This answer was from several weeks ago, and there is no fix? The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. That would be silly and a waste. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. aprillordrake is correct. - last edited on Set my wifi to mixed (b/g/n) mode. ‎01-02-2019 I'm sorry about the connectivity issues you've had with your Aria scales. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. It’s currently holding down a pile of papers at the local dump. Is this a firmware issue or an issue with the synchronisation servers? Thank you for posting the update here. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. Which scale did you buy? I'm sorry to hear that your Aria scale is not connecting to your new router. i have been trying to set up my aria 2 scales to new router for days. Huh? The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. This is no longer an issue with newer devices. This info will be forwarded to our team since this helps us to keep improving. What is the make and model of your routers? On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". I tried connecting with my standard WiFi SSID and got WIFI ERR. Specified an empty wifi channel for my neighbourhood. This device uses a stone-age chipset of, 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Disabling any new features in your network Wifi router should "fix" the "problem", So turn any high performing network into a slow dated network that crushes your network speeds nd those of every other network in radio range as well should solve your connectivity issues, ‎10-19-2019 This post also includes more information about Comcast/Xfinity routers. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Is this some lame form of mansplaining? Hoping to try again in a couple days when I have a proper network again. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? @Hate It's great to see you in our Fitbit Community! Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Get started. Fortunately I only bought it today so hopefully I can return it tomorrow. This is totally unacceptable. I move every year, and every year I have to reconnect my WiFi devices. ". Wait a moment for the list of networks to appear. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. Are you guys getting any error message during the setup process? 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. I understand how frustrating this can be for you guys. I solved this problem after some experimentation. It sees the network, accepts the password, tick apears then sync process then says can't connect. Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! Then I stepp Running with music makes you happy! I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. 08:45 The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. We’re aware of the issue, but may not be able to provide a fix in the immediate future. ‎01-30-2020 I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. So if you have a N router you need to change the router to use 2.4GHz. Added my Fitbit Surge with it and bought an Apple Watch. Next stop Apple. Too bad so sad. MatthewFitbit. The only special skill required is being able to open wifi settings on your laptop to "confirm connection" to which wifi network you are on at any given time. I deleted Aria from my Fitbit app, then set it up like it was a new purchase. Ok I'm an hour into trying to solve this myself. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. 14:49 Aria & Aria 2. I recently switched over to a Netgear Orbimesh WiFi system. 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. don’t assume you know more than us. Unfortunately I cannot take it back to the store and return it because my extended warranty expired. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. You have to log on to you account online to be able to adjust your wifi settings to do this. This is ridiculous. Hope to see you in our Fitbit Community more often! @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. If other devices are also unable to connect to your Wi-Fi network, restart your router. For certain Fitbit devices, you can only connect 1 device to the same account. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Because you “Do it for a living”? So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. 12:11 Go to the Best Answer. refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. Now my FitBit Aria scale won't connect to the wireless network anymore. This post was originally published on April 21st, 2018. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. 14:53 ‎07-10-2018 Creating your account is completely free, and takes about a minute. I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. If you are on Comcast for your internet check out this person's fix. I am beyond furious. Tap Wi-Fi Settings. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). Share Your Story. rely on Bluetooth Low Energy (BLE) to sync with your devices. Fitbit's own troubleshooting documents seem to be less than helpful. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. Download For Windows. THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? My research, that if your router doesn't support 802.1b you are screwed. And I’m telling everyone I know to go away with your crappy products. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). When I try that, I get a little further, but it says "NO SYNC." Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. On the Today tab , tap your profile picture > Aria 2. it’s all new devices. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. Join an existing conversation, or start a new thread to ask your question. Moderator edit: updated subject for clarity. Explain that one genius. I move every year, and every year I have to reconnect my WiFi devices. ‎09-10-2019 - edited Asked Questions page for information on Community features, and keep our team informed of the issue but. 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